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People in The News < Back Compliance : Sarbanes Oxley : Technology Denise Jackson Joins Opalis Software Leader in Run Book Automation Software Strengthens Executive Team with Addition of Former Unisys Executive
Most recently Ms. Jackson was with Unisys where she ran Unisys' Austin ITIL-based outsourcing environment supporting 60 North American and global customers. In this role she worked with clients at all stages of ITIL maturity, and drove the implementation of the ITIL framework across customer?s silos globally, while leading the Unisys team in record growth and portfolio evolution. Prior to Unisys, she managed LAN/WAN design and implementation, providing consulting services for school districts nationwide. "Denise brings a wealth of knowledge from the trenches about what it takes to make ITIL real for a customer," said Todd DeLaughter, CEO and president of Opalis. "We are thrilled to have her lead our professional services team at a time when customers are seeking expertise to automate ITIL processes with Opalis software and deliver even better service levels." Opalis automates IT processes and helps to enable ITIL best practices. The company?s RBA software provides the orchestration, integration, and automation of operational processes across multiple data, departmental, and application silos. This is achieved through Opalis? extensive out-of-the-box support for leading management vendors, and its script/code-free workflow that integrates the people, process, and technologies involved in operational procedures. With Opalis, companies can bridge application, department, and data silos, as well as automate processes in a way that?s simple, fast, and effective. Last month, Opalis unveiled Opalis Integration Server 5.3 with more than 90 new ITIL-based, out-of-the-box process templates that automate IT operational processes and provide visibility into the incident, problem, configuration, change, and release processes. The new technology and solution areas empower IT Operations staff to become ?fully aware? of incident, problem, configuration, change, and release processes, leading to a reduction in operational costs, improved service delivery, and ensured compliance and ITIL best practices through repeatable automation methods. "I am extremely excited to join Opalis at a time when the IT management market is hungry for automation and proven best practices as they adopt ITIL processes," said Denise Jackson, director of professional services at Opalis. "Automating processes with Opalis is a huge step for companies implementing end-to-end ITIL solutions that will help companies meet and exceed service levels, resulting in happy customers." Opalis Software, Inc., founded in 1999 and headquartered in Toronto, Ontario, is the leading provider of Run Book Automation software that orchestrates, integrates, and automates IT operational processes. With Opalis, IT organizations can reduce costs, improve service delivery, and ensure compliance through repeatable, reliable and standardized best practices. With more than 750 global customers, including Toyota, Woolworths, Johnson & Johnson, British Telecom, and the Bank of New York, and the most comprehensive set of integrations with leading service management tools, Opalis integrates into any system, process, or application and standardizes them into ITIL best practices. For more information on Opalis, please visit www.opalis.com
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